Frequently Asked Questions (FAQ)
Welcome to Evoora Store! Below are answers to the most common questions about our products, orders, shipping, and policies.
🛍️ Orders & Payments
1. How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping details and confirm your order.
2. What payment methods do you accept?
We offer:
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Cash on Delivery (COD)
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Secure online payments via debit/credit cards and payment gateways (if enabled)
3. Can I cancel my order?
Yes, orders can be canceled before they are shipped. Contact us immediately via WhatsApp or email for assistance.
🚚 Shipping & Delivery
4. How long does delivery take?
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Processing Time: 1–2 business days
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Delivery Time: 2–5 business days (depending on location)
5. Do you offer free shipping?
Yes!
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Orders above PKR 5000 → Free shipping
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Orders below PKR 5000 → PKR 99 flat rate
6. Do you deliver all over Pakistan?
Yes, we deliver to all major cities and towns across Pakistan.
7. How can I track my order?
Once shipped, you will receive a tracking number via SMS or email to monitor your parcel.
🔁 Returns & Exchanges
8. Do you accept returns or exchanges?
Yes, we accept returns/exchanges according to our Return & Refund Policy. Items must be unused and in original packaging.
9. What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with pictures of the item. We will arrange a replacement or refund.
🌸 Products & Authenticity
10. Are your products original?
Yes, we guarantee 100% authentic and high-quality products.
11. Why might product colors look slightly different?
Colors may vary due to lighting and screen display settings.
🔒 Privacy & Security
12. Is my personal information safe?
Yes. We use secure systems and encrypted payment gateways to protect your personal and payment information.
📞 Customer Support
13. How can I contact Evoora Store?
We’re here to help!
📧 Email: support@evoorastore.pk
📞 Phone/WhatsApp: +92 349 174 1437
📷 Instagram: @evoorastore
If your question isn’t listed here, feel free to reach out — our team is always happy to assist you.
Evoora Store — Elevate Your Everyday.
